Frequently Asked Questions!
We know ABA and behavioral health billing can feel complicated — that’s why we keep things transparent and straightforward.
Below you’ll find answers to the questions we hear most often about our process, services, and how we work with providers.
If you don’t see your question here, feel free to contact us, we’re happy to help.
Billing & Claims
What is the typical denials you see in ABA Biling?
It is most common to see denials related to credentialing or authorizations. So we offer a full-scale service to cut down on those common occurrences. Another common issue, is due to clients losing or changing insurance. We recommend encouraging clients to be aware of these changes and notify the practice immediately if they have an insurance change.
How often do you submit claims?
We bill once a week, for the week before. We encourage all providers to ensure all sessions are entered and correct before we bill to cut down on denials, corrections, or delayed revenue. We want to make certain claims are going out correctly the first time.
What happens if a claim is denied?
We work it accordingly! We don’t just move on — we investigate why. Our team reviews the denial, corrects any issues, and resubmits the claim promptly. We also track patterns to prevent future denials. We stay on top of funders to provide reimbursement on billable claims.
What can we expect to see in your reporting?
Everything! Contractual amount billed, collected, outstanding, analytics per payer, per client. We want you to be aware of any denied claims or money left on the table.
Credentialing & Contracting
What is credentialing, and why does it matter?
Credentialing is the process of enrolling your providers or organization with insurance payers so you can bill for services. It ensures you’re recognized and reimbursed properly by each network.
How long does credentialing usually take?
Most payer networks take 60–120 days to complete credentialing. We handle the application, follow-ups, and any corrections along the way to help keep the process moving.
Do you manage re-credentialing or renewals?
Yes. We track expiration dates and handle renewals proactively so you stay compliant and avoid gaps in billing.
Can you help us get credentialed with Medicaid or multiple insurance networks?
Absolutely. We assist with both commercial and government payers and can help you prioritize networks that align best with your client base.
Credentialing & Contracting
What’s the difference between billing and revenue cycle management?
Billing is one part of the process — RCM covers everything from benefit verification and authorizations to claim follow-up and payment reconciliation. It’s a full-picture approach to improving cash flow and financial health.
How does RCM help my practice?
With RCM, we monitor your entire billing cycle, identify bottlenecks, and optimize your systems. The goal is fewer delays, fewer denials, and more predictable revenue.
Do I get regular reports?
Yes. You’ll receive clear, easy-to-read reports that summarize your billing activity, outstanding claims, and key performance metrics.
Working With Exceptional Billing
How do we get started?
You can schedule a consultation or fill out our short intake form. We’ll review your needs, assess your current process, and recommend the best service plan for your practice.
What information do you need from us to start billing?
We’ll need access to your EHR or billing platform, payer lists, and relevant documentation (like session notes or authorizations). We’ll guide you through each step during onboarding.
Are your services virtual?
Yes — our entire team operates virtually, serving ABA and behavioral health providers across the U.S.
How do you ensure data security?
We follow HIPAA-compliant protocols and use secure, encrypted systems for all data transmission and storage. Protecting your clients’ information is always our top priority.
How does pricing work?
We offer customized pricing based on your practice size, billing volume, and specific service needs. There are no hidden fees — everything is transparent from the start.